Cancellation policy
Purchase Options & Cancellation Policy
This policy applies to subscription products, recurring delivery plans, and any purchase options offered by Refill Water Store.
🔄 Subscription & Recurring Delivery Plans
Customers who enroll in a subscription or recurring delivery plan agree to the following terms:
Billing
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Subscription charges are billed automatically based on the selected delivery frequency.
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A valid payment method must be maintained on file at all times.
⏸️ Managing Your Subscription
Customers may manage their subscription at any time through their customer account, including:
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Pausing deliveries
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Skipping scheduled deliveries
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Changing delivery frequency
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Updating payment methods
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Canceling the subscription
❌ Cancellation Terms
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Subscriptions may be canceled at any time.
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Cancellations apply to future deliveries only.
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Once a subscription order has been processed or billed, it cannot be canceled or refunded.
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To avoid being charged for the next delivery, cancellations must be completed before the next billing date.
🚚 Missed or Scheduled Deliveries
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If a cancellation or change is made after billing has occurred, the scheduled delivery will proceed as planned.
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Refill Water Store is not responsible for missed deliveries caused by late cancellation requests.
💳 Failed Payments
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If a subscription payment fails, delivery may be paused until payment information is updated.
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Continued failed payments may result in automatic cancellation of the subscription.
🧾 One-Time Purchases
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One-time purchases are subject to our Refund & Return Policy.
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One-time purchases do not renew automatically.
📞 Contact Us
If you need assistance managing or canceling your subscription, please contact us:
Refill Water Store
📍 766B Memorial Drive, Chicopee, MA 01020
📞 413-331-0611
📧 orders@refillwaterstore.com