In-Store Refill FAQs
No appointment is required. Customers can stop in during business hours for staff-assisted refills.
Yes. Customers are welcome to bring their own jugs or purchase BPA-free bottles in-store.
All bottles are sanitized in-store before each refill using food-grade, ozone-infused water, and the exterior of each jug is cleaned to maintain the highest water quality standards.
Most refills are completed in just a few minutes, depending on volume and store traffic.
Our in-store pricing is straightforward:
$1 per gallon (Purified Reverse Osmosis Water)
$1.40 per gallon (Alkaline Water)
Yes. We sell BPA-free 5-gallon bottles in-store for $14.99 for purified and $16.99 for alkaline, which includes the jug and your first fill.
Delivery FAQs
Yes. We offer local and extended water delivery for residential and commercial customers.
Our delivery pricing is simple and transparent:
- Purified Water: $7.50 per full 5-gallon jug
- Alkaline Water: $9.50 per full 5-gallon jug
Delivery fees are based on distance from our Chicopee location:
- 0–15 miles: Free delivery
- 15–25 miles: $10 delivery fee
- 25–40 miles: $25 delivery fee (extended delivery zone — $75 minimum order required)
- 40–60 miles: $50 delivery fee (extended delivery zone — $125 minimum order required)
A 3-jug minimum is required for all delivery orders.
Extended delivery zones are subject to availability and minimum purchase requirements.
Delivery dates are scheduled automatically. Orders are billed in advance and delivered within 1–2 business days from the purchase date, depending on route availability.
Yes. Customers can set up recurring deliveries (weekly, bi-weekly, or monthly). Subscriptions can be paused, skipped, or canceled at any time.
No. We do not require long-term contracts. You can pause, skip, or cancel your delivery plan at any time before your next billing date.
Delivery orders are charged prior to delivery. Recurring deliveries are billed automatically based on the selected schedule.
Yes. We deliver to offices, salons, gyms, medical practices, and other commercial locations.
We deliver throughout Chicopee and surrounding Western Massachusetts communities. Our standard delivery area covers locations within approximately 25 miles of our Chicopee location. Extended delivery zones beyond this area may be available with additional delivery fees and minimum order requirements, subject to availability.